Service Delivery and Rostering Officer

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• Continuous professional development opportunities

Location

Melbourne, VIC, AU, 3004

The Opportunity

Permanent Full-Time position. Continuous professional development opportunities.

About The Role

Reporting to the Service Delivery & Rostering Team Lead and working as part of the Service Delivery team, you will form part of one of the most important teams in our organisation. At its core, this dynamic and fast-paced teamwork in a call‑centre style environment ensures the work you do positively impacts the lives of our clients and allows them to live as independently as possible. This exciting new role at HenderCare offers a dynamic blend of responsibilities, where you'll divide your time between coordinating and scheduling client support services, ensuring the perfect match between clients and field workers, and managing key NDIS administrative tasks. You will work within the VIC officer managing the rostering across different state portfolios three days of the week and assist with administration the remaining two days of the week providing the perfect balance for your week.

Overall, You Can Expect To

Our Ideal Candidate

We are looking for engaging, energetic, and passionate people who are experienced working in a fast‑paced customer‑focused position with a commitment to the delivery of efficient and high‑quality services. You will show initiative and a confidence in your own skills and abilities, including being able to prioritise your workload and work with tight deadlines with relative autonomy which will allow you to thrive in what can be a challenging environment.

You Will Also Bring

Welcome to HenderCare

At HenderCare, we pride ourselves on the high‑quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do – enhancing their lives and assisting them to achieve their goals and improve their well‑being.

So why choose HenderCare?

Diversity, Safety and Inclusion

HenderCare is an inclusive and equal‑opportunity employer and is committed to maintaining a professional and safe working environment with a zero‑tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio‑economic background.

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.

Apply Today!

Are You Ready To Take The Next Step In Your Career And Would Like To Apply For This Exciting Opportunity? You Will Need To

For more information, please contact careers@hendercare.com.au.

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