Operations Manager

Accor Surfers Paradise, Queensland, Australia

Peppers Soul Surfers Paradise is centrally located within the tourism hotspot of Queensland’s Gold Coast and within walking distance of the light rail. The hotel tower 77 levels high and offers a selection of one, two and three-bedroom apartments. Guests can enjoy sweeping views of Surfers Paradise beach from their rooms or while dining and experiencing a signature cocktail at Hyde Paradiso. On your days off you will be spoilt for choice with restaurants, nightclubs, beaches, shopping and more all at your doorstep.

Purpose

As the Operations Manager, your focus is on fostering a positive guest experience, maximising revenue and ensuring seamless and efficient operations across all areas of the property. By nurturing a unified team culture built on collaboration, you will drive a collective commitment to excellence.

Primary Responsibilities

• Lead by example, collaborating closely with the General Manager and departmental leaders to efficiently manage operational needs.
• Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments.
• Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards.
• Implement and maintain safety protocols and security measures with guests, staff and property in mind.
• Address and find solutions to operational issues and challenges.
• Provide mentorship and guidance to empower teams in developing their own expertise and personal growth.

Skills and Experience

Accor Benefits

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Accor is an inclusive company building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

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