Systems Administrator (Dynamics 365)

About BDO

At BDO Australia, our why is ‘empowering people, realising possibilities’. One way we bring this to life is by hiring and developing exceptional talent, to deliver on our wide array of audit, tax and advisory services.

About the Role

We’re looking for a Systems Administrator, specialising in Dynamics 365, to join our Enterprise Procurement & Product Management team. In this role, you’ll play a key part in supporting BDO in the effective operation, maintenance, and optimisation of our Dynamics 365 platform. This is a perfect role for someone who has experience with the CRM, Dynamics 365.

You’ll work closely with the internal EPMO team to deliver support on our internal projects before moving to BAU.

We are open to the successful candidate being based in any major Australian city (Adelaide, Brisbane, Melbourne, Perth, or Sydney) and provide a hybrid working environment.

Key responsibilities :

User Support and Ticket Management

Act as the first point of contact for Dynamics 365 CRM end-user queries.

Provide clear guidance and basic training to help users navigate system functionality.

Advanced Troubleshooting and System Administration

Diagnose and resolve complex system issues including performance, workflow, and security problems.

Administer user accounts, roles, permissions, and team memberships.

Configure business units, workflows, dashboards, and views in line with business requirements and governance policies.

Collaboration and Incident Escalation

Work with internal IT teams, developers, and external vendors (including Microsoft) to resolve escalated issues.

Provide detailed documentation of incidents, troubleshooting steps, and outcomes.

Monitoring and Maintenance

Proactively monitor system health, integrations, and scheduled jobs.

Perform preventative maintenance including data cleanup, deduplication, and error log reviews.

Support backup validation and restoration testing in collaboration with IT infrastructure.

Training, Communication, and Knowledge Sharing

Deliver user enablement through one-to-one assistance, training sessions, and self-service materials.

Develop and maintain user guides, FAQs, and internal knowledge base content.

Communicate planned changes, downtime, and new features in a clear and timely manner.

Continuous Improvement and System Enhancements

Stay current on Dynamics 365 updates, testing new features in sandbox environments.

Recommend and support enhancements to system configurations, processes, and training programs.

Identify recurring issues and work with stakeholders to deliver long-term fixes.

Compliance and Security

Ensure CRM usage complies with internal policies and external regulations.

Enforce least-privilege access and support audits with accurate documentation.

Monitor for unauthorized access attempts or security anomalies and escalate as required.

Why BDO?

Working for BDO you will be part of a growing and market leading professional services firm.

Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.

Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.

We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.

Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, free breakfast, employee referral rewards, study, and professional development support.

Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.

With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.

Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive). We are proud to be recognised as an Inclusive Employer by the Diversity Council of Australia and an Employer of Choice by the Workplace Gender Equality Agency (WGEA).