Senior Admissions Officer

Why Your Role Matters

The Senior Admissions Officer oversees complex domestic and international admissions, ensuring compliance with university policy and sector regulations (TEQSA, ESOS, HESA). The role exercises independent judgment, supports process improvements, and provides guidance to Admissions Officers, while also engaging with agents and external stakeholders as needed.

The Senior Admissions Officer role reports to an Admissions Team Leader or Admissions Manager and has no direct reports. At this stage, there is no guarantee of extension of the contract beyond August 2026.

Main responsibilities Summary

• Managing routine and complex admissions cases within delegated authority, escalating matters outside remit or requiring policy interpretation to the Team Leader or Manager.
• Coordinating the end-to-end admissions offer round process, ensuring timely, accurate, and compliant release of offers in line with policy and system controls, while monitoring outcomes and escalating exceptions.
• Providing guidance, training, and quality assurance to Admissions Officers to support capability development and consistency.
• Assisting Team Leaders by preparing and running workload reports, supporting allocation of cases to ensure efficiency, equity, and timely delivery of outcomes.
• Offering accurate advice and interpretation of UNSW policies to applicants and agents.
• Applying knowledge of TEQSA, ESOS, HESA, and university policy to ensure admissions practices are compliant and auditable.
• Supporting the development of standard operating procedures and continuous improvement initiatives.
• Engaging in system optimisation, process redesign, and sector benchmarking.
• Representing the Admissions Office at events and maintaining strong liaison across teams to ensure consistent best practices

You can access the full extent of the tasks on the job description.

Who You Are

We are looking for someone who is excited about UNSW’s vision and values, who is organised, enjoys working in a team and takes initiative. We’d love you to come equipped with :

• Demonstrated experience in admissions processing or similar role, in a fast paced, high-volume environment
• Demonstrated experience in customer service dealing with a range of people from different backgrounds, ideally in a higher education environment
• Demonstrated advanced Excel skills (as there will be a lot of reporting)
• Experience mentoring or supervising team members
• Excellent communication skills (especially written) with the ability to translate complex information into simple terms
• Demonstrated attention to detail, even when experiencing large-volume and peak processing periods / workflows
• Demonstrated knowledge of institutional policies and regulations related to student admissions is ideal

The role will work on a hybrid basis, Monday to Friday, business hours. Work during the end of the year UNSW shutdown period, and some key weekends during peak periods, will be required.

Candidates will need to have ongoing working rights – this role is not available for sponsorship.

Benefits and Culture :  People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.  Our benefits include :

• Access to up to 17% Superannuation contributions and additional leave loading payments
• Discounts and entitlements (retail, education, fitness)

Recruitment process :  Please submit your resume and a cover letter highlighting your interest for the role and your experience and / or transferable skills in the role.

Applications close :    Wednesday 19 November 11.55PM

Get in Touch :  Anne de Voronine, Talent Acquisition Associate, a.de_voronine@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment