Field Engineer

Executive - Global Talent Acquisition at AVASO Technology Solutions

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top‑tier support and managed services. We are committed to delivering cutting‑edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview

As an IT Field Engineer, you will be responsible for providing on‑site technical support for a wide range of IT infrastructure components, including desktops, laptops, servers, storage systems, network equipment, and Cisco routers. Your role will encompass troubleshooting, maintenance, and hardware replacement tasks to ensure the smooth operation of the company’s IT environment. Additionally, you will be involved in rack‑and‑stack activities to set up and optimize server and networking equipment.

Location

Sydney, Australia (Onsite)

Position Type

Full‑Time

Key Responsibilities

• Provide technical assistance for desktop and laptop users, diagnosing and resolving hardware and software issues.
• Install, configure, and upgrade operating systems and software applications.
• Perform hardware upgrades, including RAM and hard drive replacements.
• Conduct routine server maintenance tasks, such as replacing hard drives, power supply units (PSU), DIMMs, and cache memory modules.
• Ensure servers are running optimally and perform system updates as required.
• Troubleshoot server hardware and software problems to minimize downtime.
• Support storage systems, including SAN and NAS devices.
• Assist with storage capacity planning and optimization.
• Replace faulty hard drives or storage components as needed.
• Configure and troubleshoot network devices, including switches and routers.
• Ensure network connectivity and resolve connectivity issues.
• Implement network security measures and maintain firewall rules.
• Manage and maintain Cisco routers, ensuring they are operating efficiently.
• Troubleshoot routing and connectivity issues.
• Apply firmware updates and security patches as required.
• Assist in the installation, configuration, and cabling of server racks and network equipment.
• Ensure proper cable management and labeling for easy identification and maintenance.
• Conduct physical hardware inspections and audits.
• Maintain detailed records of hardware inventory and configurations.
• Generate incident reports and document resolution procedures.
• Provide clear and concise documentation for reference and future troubleshooting.
• Offer user training and guidance to enhance their IT proficiency.
• Provide excellent customer service and communicate technical solutions effectively.
• Be available for on‑call duties and respond promptly to critical incidents outside of regular working hours, if required.

Required Skills & Qualifications

Why AVASO Technology

Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.

How to Apply

Ready to take your career to the next level? Apply now by clicking the “Easy Apply” button or send your resume to isha.pathak@avasotech.com . (Please do mention the location you’re applying for)

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