Functions and Operations Team Leader - Guest Experience

Job Requisition ID :  39572

Functions & Operations Team Leader – Client & Workplace Experience

Location : Melbourne

Business Unit : Enabling Areas

Offering Portfolio : Client & Workplace Experience (CWE)

Job Requisition ID : 39572

• Whether you’re looking for a new role in your current Business Unit, a different BU or a move interstate, Pathways—our internal mobility program—can provide the framework to support you.
• Take the next step in accelerating your career at Deloitte.

This is an opportunity to build on your leadership, problem-solving and operational management skills in a dynamic and people-focused environment.

We are seeking an exceptional Functions & Operations Team Leader to join the Client & Workplace Experience team! This is your chance to make a meaningful impact by leading the delivery of seamless hospitality operations and client events at our flagship Melbourne office. We welcome internal candidates from any location, whether as a transfer or secondment.

What will your typical day look like?

About the team

Deloitte’s Client & Workplace Experience team creates environments where our clients and people feel valued, supported and inspired. You’ll report directly to the Guest Experience Senior Manager within the Enabling Areas Business Unit, working alongside a passionate, service-driven team who are dedicated to creating exceptional experiences every day.

Enough about us, let’s talk about you.

You may have all or some of the following skills and experience :

Proven experience in hospitality or event operations, ideally in a corporate or premium service environment

Strong leadership and team management skills, with the ability to coach and motivate others

Excellent organisational skills, attention to detail, and the ability to multitask under pressure

Sound understanding of catering logistics, stock management and front-of-house processes

Strong stakeholder engagement and communication skills, including with Partners and VIP clients

A proactive mindset and commitment to continuous improvement

RSA certification and barista experience highly regarded

Why consider internal opportunities?

To apply for an internal opportunity, you need to have worked with us on a permanent or fixed-term basis for a minimum of one year

Ensure you have a conversation with your Career Coach before applying to any internal opportunities

You will also need a minimum rating of “On Track” in your most recent Year Ahead conversation

To learn more about local mobility, please refer to the 2.03 Local Mobility Policy on DAIS.

Recruitment process

If shortlisted, a member of the Talent Acquisition team will be in touch to conduct an initial phone screening. Following this, you may be progressed through behavioural-based interviews, which may include a case study.

Next steps

Sound like the sort of role for you? Apply now.

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.