Services Technical Consultant Sr

Services Technical Consultant Sr – Dayforce

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award‑winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise – “Makes Work Life Better™” – reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

Reporting directly to the Technical Consulting Team Leader, the Technical Consultant is responsible for managing any assigned Ascender Pay (aPay) implementation and version upgrade projects plus adhoc aPay consulting as required.

Consult to external clients, using previous development experience and technical skills to design and deliver quality payroll system–related projects meeting established milestones and targeted completion dates.

What You’ll Get To Do

• Provide application technical consulting services to clients based on their business needs.
• Identify solutions through understanding client requirements and researching the options available in our products.
• Conduct requirements gathering, making recommendations to contribute to successful client outcomes.
• Develop solution designs and technical specifications to address client requirements.
• Develop customizations and enhancements of the aPay product based on approved solution designs / technical specifications.
• Ensure integrity of data and adequate system performance for the developed solution, plan and conduct unit testing.
• Develop / update project management documentation and reporting in relation to all assignments.
• Communicate with customers in a timely and professional manner, including management and escalation of client issues as appropriate.
• Build good client relationships, be accessible and communicate regularly.
• Actively manage service delivery and internal and external stakeholder communication, identifying and escalating risks where appropriate.
• Work directly with third‑party vendors where required to provide total solutions to clients.
• Develop in‑depth knowledge of aPay and deliver aPay education as required.
• Maintain and enhance application knowledge by attending formal training, or self‑paced materials.
• Look to add value and increase the efficiency of clients over and above assigned tasks.
• Proactive assessment of emerging trends and technologies.
• Provide technical direction to clients and project stakeholders.
• Provide mentoring of more junior members of the Technical Consulting team.
• Provide performance tuning advice for complex SQL queries.

Skills And Experience We Value

What Would Make You Really Stand Out

Diversity & Inclusion

At Dayforce, we are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as individuals of all ages, genders, sexual orientations, cultural backgrounds, abilities, and experiences. If you require support or accessibility accommodations during the recruitment process, please let us know, and we will ensure your needs are met.

All data collected from this question will only be accessible by the DE&I team. No one from recruitment can view this data.

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