Emergency Recovery Coordinator

Job Summary

ERC's generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency events. ERC's cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiatives. They create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer.

The ERC participates in restoration related community awareness events and programs. The ERC is on call 24 / 7 and reports directly to the general manager and / or franchise owner.

Core Competencies

Emergency Recovery Coordinators must possess strong interpersonal skills. Be able to build a strong rapport with the customer. Be comfortable entering highly charged and stressful situations. Proven ability to close sales and provide quality customer service.

The ERC's represent the franchise and the Paul Davis brand and give it a face. ERC's need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression.

Duties :

• Be familiar with assigned territory
• Responsible for educating the consumer on products or services and effectively articulate the use and need
• Monitors, interprets and responds to lead sources
• Responds to all generated leads and provides feedback to the GM and / or the franchise owner
• Provide emergency recovery kits and services to the impacted property owner
• Communicate services to affected property owner
• Establish and maintain positive relationships in the local community
• Volunteer non-operational time to related community events
• On-call availability 24 / 7 to include weekends and holidays as scheduled
• Sell restoration industry products and services

Skills and Qualifications :

Requirements : A high school diploma is required and an associate degree or equivalent certification in business administration or related field of study is preferred.

Four to six years' experience in any of the following or combination thereof : Restoration ERC, Military, fire service, EMS, police, medical, dispatching, construction, insurance, restoration, sales and customer service

Compensation : $50,000.00 per year

About Paul Davis :

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike.

Our Vision :

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values :

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Benefits :

Some Potential Benefits May Include :

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