IT Service Desk Analyst - Icon Group, South Brisbane

IT Service Desk Analyst - Icon Group, South Brisbane

Information Technology Brisbane Full Time Icon Group

Key Points

• Employment : Permanent full-time
• Location : Icon Group South Brisbane Head Office.

At Icon, You Can. Are you an experienced IT support professional looking to take the next step in your career? We are seeking a motivated individual to join our IT Service Desk team as a Service Desk Analyst at our South Brisbane Head Office.

This is a fantastic opportunity to gain IT support experience within a global private healthcare organisation. As a Service Desk Analyst, you’ll play a key role in supporting our technology operations while building a strong foundation for career growth. Our team is committed to developing talent, offering clear pathways for progression and a supportive environment where your skills will thrive.

At Icon, we’re growing, and what we do matters to more people every day. Every role here holds a strong contribution to the care provided. When you choose a career with Icon, you help change lives for the better.

Visit https : / / icongroup.global / en / careers / our-people / stories / to read the stories of our incredible people.

About the Role

As an IT Service Desk Analyst, you’ll play a vital role in delivering IT support across Icon Group. Acting as the first point of contact for incoming enquiries, you’ll triage and resolve issues, escalatie complex problems, and contribute to continuous improvement initiatives to enhance our service delivery.

In addition to your core responsibilities, you’ll also participate in our IT on‑call support roster, providing after‑hours assistance on a rotating basis. This ensures continuity of support for critical systems and services outside standard business hours and offers valuable exposure to a broader range of technical challenges.

Key Responsibilities

About You

You’re an IT professional with previous hands‑on experience in support roles. You bring strong interpersonal and communication skills, a proactive mindset, and the ability to prioritise tasks in a fast‑paced environment. Your curiosity drives you to learn and grow, and you thrive when solving problems and helping others.

Experience in a corporate or healthcare setting will be highly regarded, but your willingness to learn and contribute is what truly sets you apart.

Essential Requirements

Desirable Skills & Experience

Amazing Benefits You’ll Enjoy

About Us

Icon Group is a leading integrated cancer care provider with a global reach across Australia, New Zealand, ASEAN, Mainland China and the United Kingdom. Icon is built on a strong but simple mission – to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end‑to‑end seamless service for cancer patients. With more than 3,500 team members, a network of 350 plus doctors, over 55 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world‑leading care and helping address the global cancer burden.

To Apply

Please attach a resume and cover letter showing us why you’d love to join us, and what makes you a great fit for the role.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Pre‑Employment Health Requirement

Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

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