Client Care Coordinator

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Description

Client Care Coordinator – Be the Heart of Our Front Desk!

Description

Client Care Coordinator – Be the Heart of Our Front Desk!

Full Time | Riverbank Animal Hospital, Grafton NSW

Riverbank Animal Hospital is looking for a passionate and professional Client Care Coordinator to be the friendly face greeting our clients and guiding them through their veterinary journey.

We’re located in the beautiful Clarence Valley and have proudly served our pet loving community for over 15 years. We’re known for our clinical excellence and compassion while building lasting relationships with our clients and treating every pet as if they were our own.

About The Role

This isn’t just a reception job - it’s a vital role in our client and patient experience. You’ll manage a dynamic front desk, help coordinate medical cases, and ensure every pet and owner feels welcome, informed, and cared for.

Your Key Responsibilities

• Warmly greeting clients and their pets
• Managing appointments and coordinating daily workflow with the veterinary team
• Handling invoicing, payments, estimates and account queries
• Educating clients on our services, wellness plans, and follow-up care
• Maintaining accurate records, reminders, and privacy standards
• Contributing to social media and client communications
• Ensuring our front of house is well presented
• Supporting workplace safety and smooth day-to-day operations

What We’re Looking For

What We Offer

Note : Q fever vaccination is required or must be obtained prior to employment.

If you’re ready to join a team where your skills, empathy, and enthusiasm make a daily impact, we’d love to hear from you. Apply Now via the link.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Health Care Provider

Industries

Veterinary Services

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