Client Training Consultant
OmnitracsCity of Melbourne, Victoria, Australia7 days ago
Job description5+ years of professional experience in a desktop / software support role or equivalent IT related Bachelors degree Previous network and desktop support / service desk / training experience Strong knowledge of Windows PC Operating systems (Win 8, Win 10) A firm understanding of Linux RedHat operating environment and SQL database knowledge Ability to install and troubleshoot software and network configurations Capability to manage time and work in a fast-paced, constantly evolving environment Maintain strong interpersonal skills, develop comprehensive industry & product knowledge Excellent written and verbal communication skills A genuine interest in delivering high quality customer service A positive attitude with a willingness to adapt and learn Ability to communicate and work well within a team A current and legally recognised full car drivers’ license Be a permanent Australian resident Certificate IV in Training and Assessment 2 years’ experience in software training Formal qualifications in Information Technology or a related discipline A healthy knowledge of motor vehicles and their componentry
Responsibilities
- Perform full technical end-to end installation, from server unboxing, to imaging the server to workstation installations, including printer and handheld device setup and configuration
- Undertake Red Hat server installations, configuring servers as required
- Full Training of clients in the use of all Hollander software applications virtually as well as on-site at the client locations
- Creation of training materials and support documentation
- Creation of post-install reports for management
- Travel country wide as required. Necessary for on-site installations, training, and software consultancy
- Support risk management and mitigation throughout the lifecycle of the installation, ensuring timely communication of any unresolved risks.
- Keep abreast of all technical developments with the Hollander systems and the supporting software in use, in particular understanding implications of new releases.
What You’ll Bring
Desirable Criteria
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Training Consultant • City of Melbourne, Victoria, Australia
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