Senior Business Analyst, Innovation

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Join NAB’s Group Innovation team to support customer‑centric innovation across the organization. You’ll collaborate with business and technology stakeholders to design, prioritize, and deliver solutions that meet customer needs and drive market success.

Key Responsibilities

• Deliver high‑quality analysis, requirements, and recommendations to support the end‑to‑end innovation process from idea through to fully scaled proposition.
• Define and develop innovative solutions that deliver value to customers and business stakeholders, ensuring new products meet customer needs and align with the product vision.
• Partner with the Associate Director Innovation to ensure incubated propositions are implemented to address key design hypotheses.
• Work across a broad range of stakeholders to understand regulatory, operational, and technical considerations relevant to the product.
• Facilitate customer interviews and research to ensure insights inform proposition progression and decisions.
• Use research and data analysis to assist in the design, prioritisation, and delivery of product iterations, enhancements, and fixes.
• Drive customer analysis and evolve customer understanding through the systemic use of customer metrics.
• Support the collation, assessment, and sizing of a backlog for delivery, including documenting user stories and business requirements for agile teams.

Qualifications

Inclusive Workplace

We know that our people make us who we are. That’s why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our Employee Resource Groups, we continue to foster an inclusive environment where all NAB colleagues’ unique backgrounds and identities are understood, respected, and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https : / / www.nab.com.au / about-us / careers / apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page for other contact options.

If you think this role is the right fit for you, we would love to hear from you. Candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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