Senior Business Process Analyst

Senior Business Process Analyst role at HUB24 Limited.

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions.

At HUB24, we empower employees to bring their ideas and creativity to work. We build a culture that supports meaningful impact without bureaucracy.

HUB24 Limited is listed on the Australian Securities Exchange (ASX : HUB).

THE HUB24 STORY

We think creatively and are not constrained by traditional thinking or barriers to success. We are led by experts, grounded in commercial reality who are bold enough to visualise the future differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

Benefits And Life At HUB24

Learn more about our employee benefits HERE.

Job Summary

We are hiring for multiple Business Process Analyst roles at both mid and senior levels, with opportunities available as fixed‑term contracts (FTC) and permanent positions. These positions can be based in either Sydney or Melbourne. As a Business Process Analyst, you will support the Business Operations Teams and Management in defining and delivering a roadmap of continuous improvement initiatives. You’ll build detailed knowledge of operational areas, analyse and improve systems and processes, and play a critical role in implementing change, working with cross‑functional teams—including IT, Product, Legal, Compliance, Finance, and Operations. Your success will be measured by efficiency gains, cost savings, and improvements to the Advisor and Client experience.

Responsibilities

• Analyse, review, and improve business processes and systems within Business Operations.
• Facilitate requirements and data gathering workshops across Operations, Product, and IT teams.
• Prepare business requirements documentation and recommendations to support change initiatives.
• Elicit product backlog items and acceptance criteria for prioritised features.
• Document and maintain business processes, process maps, and procedures.
• Advocate for and enforce good process governance and quality documentation.
• Lead process improvement activities, user acceptance testing, and change implementation.
• Coordinate operational readiness, impact assessments, and staff training.
• Ensure compliance with organisational policies, procedures, and legislative requirements.
• Build and maintain strong relationships with internal stakeholders and external vendors.

Requirements

The Recruitment Process

HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we’re here to support you.

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