Customer Program Manager

About the company Fast-track your career with the Marlee Talent Pool.

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About the role As Customer Program Manager, you'll play a vital role in translating customer needs into streamlined and scalable engineering and product strategies.

You will also be working alongside cross-functional teams to ensure solutions are duly met and that customer expectations are attained while driving product documentation, software development, and ecosystem enablement.

What you’ll do : Collaborate with customers and internal teams to gather and prioritize market requirements and help resolve technical challenges in a timely manner Transform customer needs into detailed product specifications and roadmaps, converting customer feedback into actionable improvements Lead customer support journey, establishing and monitoring performance metrics to create alignment between customer expectations and product development Develop efficient support processes such as application notes, FAQs, and knowledge base articles to enhance response times and customer satisfaction Define training requirements for internal and external teams and ensure comprehensive training materials to enhance technical knowledge are delivered Who you are : At least 10+ years experience in the semiconductor industry Proven track record in program management or customer support, with a strong technical background in wireless and microcontroller products Excellent ability to explain complex concepts to diverse stakeholders Experience in cross-functional leadership and influence Demonstrated success in translating customer requirements into project scope Powered by JazzHR