Customer Relations Consultant (Margin Lending) - BT

Job Description

Create your best future and join Westpac as a Customer Relations Consultant (Margin Lending) – BT

What’s the role?

Incredible 12 Month Maximum term opportunity to join BT’s  Service and Operations team.  As a Customer Relations Consultant, you’ll be responsible for servicing all inbound contacts within a structured call centre environment from existing and prospective customers, employers and financial advisers regarding products and services offered by BT Financial Group. The Consultant will manage customer’s expectations of service levels and always deliver a superior customer experience. This role is full time, Adelaide based – Monday to Friday role.

What do I need?

• Previous experience in a customer service role is essentially, ideally within Financial Services / Banks
• Relevant industry qualifications (desirable)
• Microsoft Office Suite; Word, Excel, Outlook experience
• Superior communication (verbal / written) and interpersonal skills
• Results orientated with a relentless focus on customer experiences
• Exceptional customer advocacy and service ethic
• Ability to ask the right questions and probe
• Strong organisational and time management skills
• Collaboration skills and the ability to work as part of a team

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that :

Create your future today

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