Claims Consultant

Are you a Veterinary Nurse looking for a change, while still being able to help people and their pets?

Are you looking to work with a fun team who are passionate about pets and providing excellent customer service?

At Pet Health Insurance Services, we are looking for enthusiastic, motivated and friendly people to join our dynamic Pet Health Insurance team and contribute to our positive team environment.

The Role :

You will be part of a performance driven team that supports our customers. You will be accountable for delivering consistently high levels of customer service to all customers.

Strong communication and interpersonal skills, emotional intelligence and empathy are essential attributes for this role, as well as a love of pets.

You will need to be available to work a 37.5 hour week, between 8.00am and 5 : 00pm Monday to Friday on a rotating roster.

Key accountabilities include :

• Manage a broad range of customer queries and requests through various channels, providing a professional and helpful service and effective customer communication.
• Lodging and assessing claims information accurately, with high attention to detail.
• Respond to customers emails.
• Liaise with internal claim’s consultants, claim’s assessors, and external Veterinary Clinic or Hospital staff as necessary.
• Review Veterinary histories and policy documentation to determine the correct outcome of customer claims.

Knowledge and Experience :

Our Benefits :

About us :

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

Thank you for your interest in Auto & General Holdings. Our records indicate that you have already submitted an application for employment. Should your prior experience match our business needs, you will be contacted by a representative of our company.The goal of the questions that you have just answered is to help determine if this opportunity would be a good match for you and our company. At this time your qualifications do not match any of our positions. Your application will remain active for 30 days. Please do not reapply during this time period, as your application will register in the system as "Already Applied". Thank you for your interest in employment with us.