Venue Event Manager - Venues NSW

Overview

Venue Event Manager - Venues NSW at Ticketmaster Australia. Join to apply for the Venue Event Manager - Venues NSW role at Ticketmaster Australia.

Job Summary

We're thrilled to announce new job opportunities to join our dynamic team to support our partnership with Venues NSW. You will be pivotal with the support to Venues NSW to deliver a simple, safe and more personalised ticketing experience - whether it’s the thrill of an NRL final at Accor Stadium, a sold-out concert at Allianz Stadium or an intimate live show in Wollongong’s WIN Sports & Entertainment Centres.

As we continue to grow and evolve, we're looking for passionate, driven individuals who are ready to make an impact and thrive in a collaborative, future-focused environment.

The Team

The support and operations team is responsible for the delivery of exceptional ticketing service to clients (Venue & Promoter) through the effective management of client requirements. Working closely and collaboratively with both clients and internal stakeholders ensuring systems and process are delivered to ensure not only a positive client experience but also positive customer experience. The support and operations team are key to maintaining a strong and connected client relationship and plays a critical role in the development and implementation of ticketing strategies to maximize sales.

The Job

The Venue Event Manager is a senior leadership role responsible for the strategic and operational management of Ticketmaster venue box offices and event support services. This role leads a team of venue support specialists and box office staff, ensuring high standards of service delivery, technology readiness, and workforce performance across a dynamic 7-day roster. The Venue Event Manager is a key liaison between internal departments, venue partners, and clients, driving operational excellence and continuous improvement.

What You Will Be Doing

• Lead, mentor, and manage a team of Venue Support Specialists and Box Office staff across multiple venues.
• Conduct regular performance reviews, set KPIs, and provide coaching and development plans.
• Foster a collaborative, inclusive, and high-performing team culture.
• Act as a senior escalation point for operational, staffing, and client-related issues.
• Oversee the venue box offices, ensuring compliance with Ticketmaster, venue, and promoter policies.
• Liaise with Client Managers and Venue Management to confirm event-specific requirements and ensure operational readiness.
• Upon instruction from the Client Manager and / or Venue Management may also liaise directly with the promoter for each event with regard to the operational requirement of events, issuing of tickets and releasing of seats and box office reports.
• Manage workforce planning and roster coordination, including approvals and adjustments across a 7-day rotating schedule.
• Lead venue technology testing and readiness checks prior to events, ensuring all systems (ticketing terminals, scanners, printers, network) are operational.
• Collaborate with IT and technical teams to resolve system issues and implement upgrades.

This role operates on a 7-day rotating roster, requiring flexibility to work evenings, weekends, and public holidays. The successful candidate will thrive in a fast-paced environment, balancing multiple priorities while maintaining high attention to detail and service excellence.

What You Need to Know (or Technical Skills)

You (Behavioural Skills)

Life at Ticketmaster

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. We do it with an intense passion for live entertainment and a diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.

Equal Opportunities : We are committed to diversity and inclusion. We value balance between work and home life and encourage applications from people irrespective of gender, race, sexual orientation, religion, age, disability or caring responsibilities. #TMAU

Role Details

Referrals increase your chances of interviewing at Ticketmaster Australia by 2x

#J-18808-Ljbffr