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IT Support Analyst

IT Support Analyst

Alliance Automation PtyBrisbane, Australia
24 days ago
Job description

Join Alliance Automation : Where Excellence Meets Opportunity

Empowering Australian Industry through secure digital solutions, smart automation, and cutting-edge electrical engineering. At Alliance Automation , we believe our people are our greatest asset. With a strong foundation built on integrity, trust, and honesty , we embed ethical business practices into everything we do.

Join a team that puts people first and is committed to innovation, collaboration, and continuous growth.

IT Support Analyst

  • Location : Morningside, QLD
  • Type : Full-Time
  • Experience Level : Mid-Senior (4+ years)

We’re seeking a proactive and technically skilled IT Support Analyst to join our dynamic, multi-office engineering environment. This role is ideal for someone who thrives in a fast-paced setting, enjoys solving problems, and is passionate about supporting users and driving continuous improvement.

Key Responsibilities

  • Provide timely support for hardware, software, and network issues.
  • Manage and resolve incidents via our IT ticketing system within SLAs.
  • Deliver clear, user-friendly technical guidance.
  • Perform system maintenance, updates, and security enhancements.
  • Deploy and configure hardware, software, and peripherals.
  • Maintain documentation and contribute to our internal knowledge base.
  • Support after-hours systems and ensure service continuity.
  • Collaborate with cross-functional teams and vendors.
  • Mentor junior staff and support team development.
  • Uphold HSEQ standards and company values.

    • Qualifications & Experience

  • Diploma in Computer Science, IT, or equivalent experience.
  • Minimum 4 years in a similar IT support role.
  • Strong knowledge of hardware, software, and networking.
  • Excellent troubleshooting and communication skills.
  • Valid C Class Driver’s Licence.

    • What We’re Looking For

  • A team player with a proactive mindset.
  • Strong problem-solving and analytical skills.
  • Ability to explain technical concepts to non-technical users.
  • Passion for innovation and continuous improvement.
  • Commitment to safety, quality, and customer service.

    • Why Join Us?

  • Continuous Growth – Comprehensive in-house training and development.
  • Vibrant Team Culture – Inclusive, diverse, and socially active workplace.
  • National Impact – Work across industries including Energy, Resources, Water, Manufacturing, and Defence.

    • About Alliance Automation

    Founded in 2010, Alliance Automation is a national leader inIndustrial Automation, OT & Cybersecurity, and Electrical Engineering . We deliver innovative, high-integrity solutions that help our clients build smarter, operate more efficiently, and meet the demands of tomorrow.

    We’re proud to be an equal opportunity employer , fostering a diverse and inclusive workplace. We encourage all qualified applicants to apply.

    Ready to thrive in a supportive and forward-thinking environment?

    Apply now, bring your drive to innovate and be part of a team that’s transforming Australian industry.

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