Service & Warranty Site Manager

Service & Warranty Site Manager - Shepparton

Love Where You Work

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Incredible opportunity to work within our high performing Service & Warranty team handling customers in and around the Shepparton and Surrounding Areas, servicing our customers, maintaining reasonable 90 day servicing ability and resultant customer satisfaction. Work with our experienced Service & Warranty Team being scheduled to attend our customers who have moved in to their Metricon home.

Responsibilities

• Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner
• Completing Inspections in Customer’s homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings
• Explain to customers how to use products and ensure that customers have all required manuals
• Be on time to appointments and phone to cancel or change appointments if emergency delays occur
• Ad Hoc Site Inspections for active jobs
• Ensure on-site works are undertaken to both Metricon and current industry standards
• Attend required department office day, as well as playing an active part of team development
• Progress efficiently through both the diagnostic and action stages of each allocated home; and
• Up to date recording were required with all reports.

Benefits

The successful candidate will have

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now!

This role requires a national police check and medical to be undertaken by the successful applicant prior to commencing.

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