Customer Service Officer

Join to apply for the Customer Service Officer role at Troocoo

Our client, a market-leading, Australian‑owned Transport and Logistics company, is looking for a Customer Service Officer.

Duties include :

• Respond to customer inquiries via email and phone in a timely and professional manner.
• Provide information and updates regarding deliveries, products, and logistics processes.
• Assist customers with booking, tracking orders, and resolving issues.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvements and contribute to team initiatives.
• Follow up with customers to ensure satisfaction and address any concerns.

Experience required :

Have the ability to think on their feet and make decisions confidently.

Location : Brisbane, Queensland, Australia

Seniority level : Entry level

Employment type : Full-time

Job function : Other

Industries : IT Services and IT Consulting, Advertising Services, and Financial Services

For more information, please email with a copy of your resume.

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