Medical Receptionist - Patient Liaison

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against "we caught it too late again."

• We are looking for a Medical Receptionist - Patient Liaison
• to join our incredible team at our flagship clinic in
• Melbourne.
• As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!

• What You'll Do
• Front Desk Responsibilities
• Patient Check-In, Registration, and Check Out
• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity, and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Manage scheduling, cancellations, and rescheduling of appointments.
• Educate patients on post-scan expectations.
• Communication and Coordination
• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organized, stocked, and operates efficiently.
• Customer Service Excellence
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.
• MRI Tech Aide Responsibilities
• Patient Preparation for MRI Scans
• Escort patients to changing rooms and explain pre-scan protocols.
• Assist patients with positioning for comfort and safety during scans.
• Screen for contraindications and verify compliance with safety protocols.
• Support MRI Technologists
• Prepare the MRI suite with necessary supplies and clean equipment after use.
• Communicate any patient-specific concerns or needs to the technologist.
• Assist in maintaining an efficient workflow to minimize patient wait times.
• Equipment and Environment Maintenance
• Report any technical issues or maintenance needs to appropriate personnel.
• Keep patient areas tidy and well-stocked with necessary materials.
• What You'll Bring
• Experience
• : At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative
• : A self-starter who takes ownership of their training and development.
• Work Ethic
• : Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility
• : Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency
• : Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team Player
• : Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.
• Nice-to-Have
• Previous experience in healthcare, hospitality, or MedSpa.
• Proven experience as a Receptionist, Front Office Representative, or similar role.
• Key Competencies
• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organizational skills and the ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.
• Considerations
• The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These
• 15-minute sitting breaks
• are in addition to and do not interfere with the
• state-mandated meal and rest breaks
• Our Values

First : we are

• Pioneers
• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second : we are

• Platform-Builders
• We're always building foundations that allow us to achieve tomorrow