PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage.
Over the last 30 years we have grown to offer a wide range of specialised services including damage surveys, paint & panel rectifications, vehicle build ups including fleet conversions, vehicle storage, PDI services, detailing, vehicle registrations, and vehicle transport. With more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers.
Due to recent growth, we currently have an opportunity for a Key Account Coordinator to join our Business Partnerships team. Key focus of the role is supporting the key account team in delivering a high level of customer service to both our major clients as well as our internal customers. A key requirement will be to develop and maintain working relationships with designated OEM accounts, ensuring day to day service delivery, management of data and effective communication is delivered throughout the business.
Key Responsibilities includePrompt and effective follow-up and response to internal / external customer enquiries and concernsBe the primary contact nationally for day to day operational issuesManage business relationships with internal / external customersProvide support in providing excellent customer service in a professional, empathetic and solution orientated approachAssist in managing the customers' performance within agreed contractual parametersIdentify opportunities for improvements in processes and procedures to ultimately enhance the customer experienceProvide daily / weekly / monthly reports on business activities as / when requiredCoordinate end to end contract life cycle managementSupport the customers' performance within agreed contractual parameters to deliver quality customer servicePlanning and coordination of account tasks, including coordinating changing tasks to achieve optimal customer requirementsAbout youAt least 2 years' experience in a similar roleStrong communication skills including written, verbal, presentation and effective persuasion skillsA quick learner, a problem solver and diligently follow up on outstanding issuesThe ability to plan and execute according to planExcellent organisational and time management skills, having the ability to cope well with multiple tasks and responsibilitiesAbility to work independently with mínimal supervision as well as work collaboratively and effectively in a team environmentCustomer-centric individual and can handle stressful situations in a professional and effective mannerIf you feel that this challenge and opportunity is right for you, we would love to hear from you!
Prixcar is an employer of equal opportunity and encourages and values diversity and inclusion. If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume.
Prixcar values of
Play_Passion_Care_underpin everything we do. WePLAY_as a team, provide service excellence withPASSION_and weCARE_for our people and customers. _Join us and be part of our industry changing journey!_Schedule for this jobMonday to Friday