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Customer Support Representative

Customer Support Representative

Data#3 LtdToowong, QLD, AU
30+ days ago
Job description

Job Description

  • Long-term careers, strong culture– Join a team with a professional a supportive culture
  • Work with top-tier IT vendors - cutting-edge technology solutions.
  • Enjoy a dynamic, fast-paced environment - no two days are the same.

As a Sales Support Specialist, you’ll play a critical role in driving customer satisfaction and sales success. You'll be the go-to person for ensuring smooth sales operations, supporting account teams, and providing an exceptional customer experience. If you love problem-solving, relationship-building, and working in a fast-moving environment, this role is for you!

Who is Data#3?

Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $2.8 billion in the 2024 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 10 years and named one of Australia’s Best Workplaces in Technology by Great Place To Work® in 2024, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART). These values are integral to the way Data#3 works internally and externally with our customer.

In this role you will :

  • Provide top-tier customer service, exceeding expectations to foster long-term relationships.
  • Support Account Managers by handling administrative tasks, freeing them up for high-impact sales activities.
  • Manage customer sales queries, identify opportunities, and either convert them or escalate as needed.
  • Create tailored quotes and solutions that drive upsell opportunities and profitability.
  • Resolve order issues proactively by liaising with customers, partners, and internal teams.
  • Stay ahead of the game by leveraging vendor tools, promotions, and certifications to enhance sales outcomes.
  • Maintain accurate customer and sales data, ensuring seamless sales and service operations.

    • About You

  • A natural problem-solver with a passion for delivering outstanding customer experiences.
  • Strong communication and negotiation skills, with the ability to influence and persuade.
  • A keen eye for detail, ensuring data accuracy and operational excellence.
  • Experience in customer service, sales support, or a related field, preferably in IT.
  • Comfortable working with internal teams, partners, and customers to drive business success.
  • A self-starter with the ability to balance multiple tasks in a fast-paced environment.
  • Integrity and professionalism in all interactions, both internally and externally.

    • Nice to haves :

  • Experience with Microsoft licensing.
  • Proficient in using Microsoft Office Suite, specifically Excel and Teams
  • Familiarity with CRM platforms, ideally Salesforce and or Dynamic365
  • Experience working in the education sector.

    • If you're looking for a role where you can grow, collaborate, and contribute to a high-energy team, we'd love to hear from you! Apply today and take the next step in your sales support career.

    At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

    Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

    REF : KISH113274

    Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.

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    Customer Support Representative • Toowong, QLD, AU