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Administration / Customer Service

Administration / Customer Service

Freedom FurnitureAustralia
3 days ago
Job description

Who we are

Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise : to make beautiful things for the home available to everyone.

Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow, through problem-solving, collaboration and hard work. We're design-led, passionate and constantly evolving.

The main purpose of this role is to provide exceptional service to customers requiring home deliveries.

What you'll be doing

  • Provide exceptional value adding customer service to the internal and external clients of Freedom Logistics
  • Answer customer calls promptly to ensure customer queries are answered and resolutions provided within an acceptable timeframe
  • Assist customers who may have issues or concerns regarding their deliveries and communicate to customers regarding re-booking deliveries.
  • Reception duties such as greeting customers, processing customer pickups, directing customers to docks.
  • Deal with difficult customer enquiries / issues in a professional manner with a focus on resolution and making the customer happy.
  • Paying vendors by scheduling payments to ensure they are received for outstanding credit; generally responding to all vendor enquires regarding finance.
  • Escalate or refer any unresolved customer issues onto the necessary personnel in order to provide the customer with necessary answers and support.
  • Perform ad hoc duties and support other departments when required.

Who you are

  • Previous experience in an customer service role, have worked with KPI's before.
  • Exceptional oral and written communication skills.
  • Strong drive to achieve results and exceed expectations.
  • Proactively engages team and individual communication means.
  • Ability to multi-task and work both independently and within a team.
  • Able to effectively solve ad hoc problems and issues which may arise.

    • Perks of the job.

  • 25% staff discount across all companies including Freedom and Snooze sales prices.
  • Discounts on health cover, travel and more through OurHub, our partnership discount program.
  • Work with a collaborative team.

    • Have a voice, make an impact, and find your seat at Freedom.

    Freedom to grow. Freedom to think. Freedom to be.

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    Customer Service Administration • Australia