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Manager - Change Experience, People Advisory

Manager - Change Experience, People Advisory

EyBrisbane, Australia
2 days ago
Job description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

  • The opportunity

We are seeking manager level consultants with experience in leading business change and transformation.

There has never been a more exciting time to join our Oceania People Advisory Services team. We are growing our capability across Australia and New Zealand. You will join an expanding, diverse group of skilled practitioners to help our clients keep track of and navigate a broad spectrum of disruptive trends including social and societal influences, agile workforce models, digital enablers and the opportunities brought by data analytics and workforce planning. You will be a leader in a client facing team that has cross-sector experience, working with global household-named clients on the most complex transformation programmes to deliver better business, environmental and people outcomes for long-lasting results.

Now more than ever, clients want to understand how change affects their people. As part of the team you will be skilled at helping clients take a 'human centred' approach to achieve successful transformation. Using the latest innovations, you will partner with clients on their biggest challenges to find people-centric solutions that work for their organisation - from implementing culture, technology and people change, to communication strategies and leadership development.

  • Your key responsibilities
  • As a manager you will be responsible for core consulting and leading project delivery across the Change spectrum, including :

  • Being an active member of the wider leadership team to define project scope and execute delivery with clients, the People Consulting team and wider stakeholders
  • Independently analysing complex problems and presenting solutions to clients and the wider team
  • Building strong relationships, especially with peers from client organisations and across the EY network
  • Contributing innovative ideas to expand our People Consulting service offerings to clients and positively impact client engagements
  • Being an active leader in the EY Change Community, assisting with the integration and inclusion of team members and operating as a part of a high performing team
  • Skills and attributes for success
  • Passionate about working with clients to find people-centred solutions
  • Resilient and able to work under pressure to deliver pragmatic solutions that are acceptable to all stakeholders
  • Comfortable leading in a virtual environment - both with the team and with clients
  • Versatile, willing to work across business sectors to help our clients and grow your own capability
  • Curious, confident and able to think creatively, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical and sustainable solutions
  • High in emotional intelligence, able to build trusted relationships through effective communication and stakeholder management, including the ability to empathise, actively listen, identify non-verbal cues and translate client needs into actions
  • Inclusive, encouraging collaboration amongst team members, nurturing and encouraging talent to improve capability, especially amongst more junior members
  • Passionate about our purpose - 'to build a better working world'
  • To qualify for the role you will need to demonstrate
  • A minimum 2-5 years of professional experience either on a business side or in a consultancy role leading complex transformations and end-to-end business change
  • Can manage the client change journey by developing and delivering digital and / or organisational strategies supported by integrated change experience roadmaps and business cases
  • Can turn complex quantitative and qualitative data analysis into a compelling narrative to support project delivery
  • Lead by example and actively demonstrate professionalism and the ability to rapidly establish personal credibility to make a strong personal impact
  • The ability to proactively build relationships and manage client stakeholders, including providing robust advice, delivering difficult messages and managing performance issues
  • Deliver effective change management to enable / enhance workforce performance, engagement and wellbeing
  • Knowledge of / experience in any of the following technologies and their organisational implications :
  • ERP systems (e.g., SAP Solutions Suite (SAP S / 4Hana preferred), Microsoft Dynamics)
  • Emerging technologies (e.g., AI, Big Data, RPA, IoT, Blockchain) and enabling software (e.g., Blue Prism)
  • Other 'people' experience enhancement technologies and providers
  • Ideally, you'll also have
  • Experience of leading design thinking and human-centre
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