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Customer Care Coordinator

Customer Care Coordinator

Healthcare Professionals GroupQLD, Australia
3 days ago
Job description

Benefits

  • Permanent opportunity within a leading medical devices company making a real difference.
  • Collaborative, close-knit team with a strong purpose-driven culture.
  • Convenient Bowen Hills location in brand new offices with on-siteparking and public transport access
  • True hybrid work culture with flexibility

About the Company

Join a globally recognised Medical Devices company dedicated to improving patient outcomes. Located in Bowen Hills, QLD, this company plays a key role in delivering innovative healthcare solutions to hospitals, clinics, and medical professionals.

About the Role

As a Customer Service Representative, you’ll do more than process orders - you’ll ensure essential medical equipment reaches hospitals and clinics on time. In this fast-paced and meaningful role, you’ll manage urgent SAP orders, maintain data integrity, and support healthcare professionals as they provide life-changing treatments.

What You’ll Do :

  • Process and manage sales orders and invoices in SAP with precision.
  • Ensure critical medical devices reach healthcare providers on time.
  • Respond to customer queries efficiently, ensuring smooth operations.
  • Collaborate with internal teams to improve processes and service levels.
  • Maintain accurate records to uphold compliance and efficiency.
  • Contribute to a mission-driven team where every task impacts patient care.

    • Skills and Experience :

  • SAP experience is essential - you’ll be managing key medical orders.
  • Previous Customer Service experience in Pharmaceutical, Healthcare, or FMCG.
  • Experience in Administration or Data Entry is highly desirable.
  • Strong communication skills - you’ll interact with healthcare professionals.
  • A passion for healthcare and a desire to make a real difference.

    • Why This Role Matters

    Every order you process, every query you resolve, and every device you help deliver contributes to better patient outcomes, successful surgeries, and life-saving treatments. This is more than just a job—it’s an opportunity to make an impact in healthcare.

    How to Apply

    Click Apply or contact Hannah Dixon on for a confidential discussion.

    About Healthcare Professionals Group

    Healthcare Professionals Group recruits all positions : executive, permanent, contracting / temp, at all levels, across all areas of healthcare -Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

  • Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
  • Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs;
  • Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
  • Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

    • For more job opportunities, visitwww.hpgconnect.com.

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    Care Coordinator • QLD, Australia