Senior Payroll Officer

From 1 April 2025 the Public Service Regulations introduce a new approach to review of promotion decisions. To find out more go to mpc.gov.au

Defence is committed to supporting workplace flexibility. Please contact the contact officer for further details.

Learn how a merit list or pool may be used Learn how a merit list or pool may be used

Applicants suitable for the role but not offered the position for the current vacancy, may be placed in a merit list or pool. If the applicant agrees, the results may be shared with other Australian Public Service (APS) agencies for filling similar roles. Applicants may be offered a future role, without the need to reapply. A merit list or pool may be used for up to 18 months.

This merit list or pool may be used to fill other vacancies in Bandiana

For more information about Merit Lists or Merit Pools please go to APSC's website - The APS Merit Principle As an APS 4 Senior Payroll Officer, you will work collaboratively within a team environment to ensure efficient, effective and correct pay and people administration, and deliver customer service excellence to our customers and stakeholders by :

Analysing data and investigating anomalies of a more complex nature, and applying corrective and preventable action within a framework of legislation, established principles, work practices and procedures; Developing Subject Matter Expertise in your area of responsibility - Acquiring, building and applying professional knowledge and expertise, providing timely and accurate advice of a more complex nature to customers and stakeholders; Sharing your knowledge and expertise by supporting and mentoring less experienced team members to achieve business outcomes and to effect process improvements; Demonstrating Customer Service skills of a high calibre; Responding to and providing advice to customers and stakeholders, including inbound and outbound telephone calls and emails; Demonstrating commitment to on-the-job training and participation in activities to build and maintain systems knowledge and product understanding; Possessing Microsoft Excel skills, collating, analysing and actioning reports as required; Experience with Defence systems including PMKeyS, Objective and iEnterprise is highly desirable but not essential for the role. About our Team We are an organisation at the forefront of delivering agile and efficient customer centric payroll services to Defence, Australian Submarine Agency and Australian Signals Directorate personnel. We build capability through automation and reform, and are flexible and innovative in our thinking.

We are dedicated to building strong partnerships with our stakeholders and delivering service excellence to our customers. We are a passionate, diverse and talented group who value our people because we know our success depends on them. We know that work / life balance matters. You will be working with a team where there is strong collaboration and technical support, reporting to a supervisor who is supportive and genuinely invested in your success. You will be part of an organisation where professionalism, innovation and the ability to think outside the square to find solutions to challenges, is highly regarded.

You will enjoy Australian Public Service conditions which include an attractive salary and superannuation package and flexible working arrangements. Following an initial probation period our team members have access to flexible working hours with other opportunities including part-time and blended office / home-based work.

Our Ideal Candidate To be successful in this role you will :

Have highly developed analytical skills, proven attention to detail and demonstrated sound judgement; Have highly developed verbal and written communication skills to logically convey thoughts and ideas; Have highly developed interpersonal skills to effectively engage with customers and stakeholders in person and on the phone; Manage the priorities and needs of our customers to meet and exceed their expectations; Be able to work in a fluid environment by remaining flexible, agile, adaptable and resilient. Due to the nature of our work, successful candidates are expected to start the role on a Baseline Clearance with the ability to obtain and maintain Negative Vetting 1 Clearance.

Security Clearance : Applicants must be able to obtain and maintain a security clearance at "Baseline Vetting" level.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit : . This initiative / program is only applicable where the successful applicant will be employed under the Public Service Act 1999. Similar conditions may apply when employed under other Acts. For clarification please contact the agency.

Getting to know the Department of Defence The Department of Defence employs around 18,000 Australian Public Service (APS) employees. Defence APS employees work in a wide variety of critical roles, Australia wide, enabling our three services Navy, Army and Air Force, to do their job. Defence has a range of Australian Public Service (APS) career opportunities that offer interesting, challenging, and unique work. Our workforce includes administrative support, accountants, intelligence analysts, engineers, policy advisors, graphic designers, lawyers, social workers, IT specialists and contract managers to name a few. We offer a rewarding career that includes professional development, work-life balance, recognition, a flexible and supportive work environment and a diverse workforce. To find out more about a career with Defence please visit

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