Operations Specialist

Allianz is the home for Operations Specialists who dare to build long relationships rather than fulfil short-term objectives.

• What if you could put the customer at the heart of everything you do?

In this role you will support the wider team by undertaking claims processing and assisting with general administrative duties for a 12 month period. This is an excellent role if you are interested in developing a career in Workers Compensation or the insurance industry as you will work closely and collaboratively with our Case Managers and Underwriters.

• You'll be responsible for
• To support the team with general administrative tasks, including resolving customer queries with a positive and can do attitude
• Processing claims with a high degree of accuracy to minimise leakage and maximise efficiency
• Contribute to the achievement of Team objectives by actively assisting / supporting colleagues to maintain work in progress within an acceptable level
• Undertake required training and development activities to maintain and improve technical knowledge of Workers Compensation processes and related topics
• Important to your success
• Impeccable attention to detail
• Entry level administration and customer service
• Experience within a customer service role, ideally within Insurance and with the knowledge of Workers Compensation
• Experience working in a relevant regulatory or legislative compliance environment
• You will be known for your empathetic style and customer focused approach which allows you to 'walk in our customer's shoes'
• The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner
• Solid problem solving and relationship building abilities
• What's on offer?
• 12 month maternity leave contract (Fixed term)
• Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training
• We value integrity, discretion and doing what's right for the customer over KPIs and strict process
• What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life
• About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace. In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz operated workplaces in Australia (includes attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (includes booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption certificate.

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