Data and Insights Lead- South Bank, QLD

Purpose : As the Data & Insights Lead, you will oversee the creation and optimisation of a world-class data asset. You will drive a data-first culture, providing in-depth and actionable insights to optimise strategies and drive value for the program. Utilising data analytics, you will segment members and tailor offerings, enhancing relevance and engagement through personalised experiences. Additionally, the role will create transparency into program performance and champion impact with key stakeholders. Staying abreast of trends and changes in the landscape related to customer data will be crucial. You will also lead a team of analysts and data scientists. In this role, you will support the Head of Program Performance with key objectives, including program measurement, member acquisition, program engagement, incremental sales in brand, and partner-driven revenue growth. Future phases of this role may expand to other countries and divisions within the group, such as New Zealand and Corporate. Primary Accountabilities & Objectives : Revolutionise Performance Reporting

• Craft a robust framework and compelling reporting assets, providing deep insights across the program and impacts on brands

Report on specific metrics & KPIs such as member lifetime value, earn and redemption rates

Elevate Program Prioritisation

Shape Analytics and Data Enablement

Cultivate a Data-Driven Mindset

Expert Delivery Management

Leadership

Experience :

What you'll Enjoy : Salary range on offer : $, - $,k plus super (based on experience)

Culture : you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt

Our People : FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development : Individualised Learning & Development pathway options

Exclusive Staff Discounts : Accessible via our employee-only portal with + of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts : Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future : Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts : Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health : Support and Employee Assistance Program for staff and family

Social : Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 5)