Ndis Service Manager

Join Sustain Care as an NDIS Service Manager and play a pivotal role in our growth and success! The Service Manager at Sustain Care is responsible for overseeing the day-to-day operations, driving business growth, and ensuring high-quality service delivery to NDIS participants. This role combines operational management with strategic business development to support the company's growth and maintain compliance with NDIS regulations.

• Key Responsibilities
• 1. Client Management
• Oversee client intake processes, including initial assessments and goal setting
• Ensure personalised care plans are created and regularly reviewed
• Manage communication with clients, their families, and other stakeholders
• 2. Business Development
• Identify and pursue new business opportunities within the NDIS framework
• Build and maintain relationships with stakeholders, including support coordinators, healthcare providers, and community organisations
• Represent Sustain Care at industry events, expos, and networking opportunities
• 3. Operations Management
• Coordinate staff rosters and manage day-to-day operations
• Implement and maintain quality management systems
• Ensure compliance with NDIS regulations and standards
• 4. Financial Management
• Oversee invoicing and ensure timely billing
• Monitor budgets and financial performance
• Identify areas for cost optimisation and efficiency improvements
• 5. Team Leadership
• Supervise and support staff in service delivery
• Facilitate ongoing training and professional development
• Foster a positive and participant-focused organisational culture
• 6. Strategic Planning
• Contribute to the development of Sustain Care's strategic goals
• Analyse market trends and adapt services to meet changing participant needs
• Provide regular reports and insights to senior management
• Qualifications and Skills
• Extensive knowledge of the NDIS and disability sector
• 5+ years of experience in business development or operations management, preferably in the healthcare or disability services sector
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Analytical skills for data-driven decision making
• Proficiency in relevant software and NDIS management systems

This role requires a dynamic individual who can balance strategic thinking with hands-on operational management to drive Sustain Care's growth and ensure exceptional service delivery to our participants.

• Job Types
• Full-time, Part-time

Pay : $35.00 - $42.00 per hour

Expected hours : 23 - 38 per week

Schedule :
• No weekends

Supplementary Pay :

• Performance bonus

Ability to commute / relocate :

• Melbourne VIC 3000 : Reliably commute or planning to relocate before starting work (preferred)

Licence / Certification :

• Working with Children Check (preferred)
• NDIS Worker Orientation Module (preferred)

Work Authorisation :

• Australia (required)

Work Location : In person

Expected Start Date : 03 / 03 / 2025