Client Service Officer

Your key responsibilities

You will be required to fulfil the responsibilities of this role in accordance with the Queensland Public Service values.

Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.

Develop and maintain effective working relationships with colleagues by providing direction and contribute to achieving processing efficiencies and business improvement to optimise customer service and improve service delivery.

Investigate and respond to payroll service delivery issues quickly and sensitively and to correct errors in a timely manner following enquiry management procedures and resolution timeframes.

Provide accurate and timely advice in relation to payroll processes, business requirements and timeframes to clients and colleagues.

Adhere with quality and assurance requirements, including checklists completion as required and ensuring accurate filing and archiving of documentation in accordance with business processes.

Perform other tasks as directed.

Key competencies (role specific criteria)

You will be assessed on your ability to demonstrate the following :

Experience in or the ability to rapidly acquire the skills and knowledge to utilise payroll and rostering solutions and maintain rostering and HR master data in an accurate and efficient manner.

Demonstrated word processing and data entry skills with a high level of accuracy as well as a working knowledge of payroll and rostering solutions.

Well-developed communication skills with demonstrated ability to provide quality customer service to various stakeholders in a large and complex organisation.

Proven ability to work within a team environment, follow standard business processes and contribute to process improvements to meet timeframes and ensure team outcomes are achieved.

Qualifications, registrations and other requirements

Please detail any visa conditions you may have if you are not a permanent resident of Australia.

We understand that some people may require adjustments to the workplace or the way the work is performed. All applicants are encouraged to advise the panel of any support or reasonable adjustments (i.e. building access, wheelchair access, interpreting services etc.) that may be required.