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Head of Operations

Head of Operations

FulcrumAustralia
6 days ago
Job type
  • Remote
Job description

Join to apply for the Operations Director - Digital Agency role at Fulcrum

Join to apply for the Operations Director - Digital Agency role at Fulcrum

Direct message the job poster from Fulcrum

We’re working with a fast-growing digital and revenue operations consultancy that’s redefining how B2B companies scale. They partner with ambitious businesses to transform sales, marketing, and customer success functions — combining strategy, systems, and advanced AI tooling to unlock growth.

In under a year, they’ve achieved elite partner status with one of the world’s leading software companies — a testament to their sharp execution, problem-solving mindset, and relentless focus on the customer.

The business is lean, collaborative, and fully remote — with a team spanning Australia and Asia-Pacific. No corporate red tape. No egos. Just curious, switched-on people who value ownership, outcomes, and making things better.

If you’re passionate about growth, automation, and smart execution — and want to shape something meaningful from the inside — this team is worth a look.

About the Role

As our Operations Director, you’ll be responsible for transforming the way our consultancy runs—building the operational backbone that enables us to scale with confidence. You’ll work closely with the founders to take vision and strategy and turn them into structured, efficient, and repeatable systems that power the business day to day.

This is both a strategic and hands-on role, accountable for optimising workflows across delivery, resource planning, team performance, and internal systems to meet growing demand without compromising on quality. You’ll manage offshore teams, streamline operations, and bring consistency and rigour to how projects are delivered.

We’re looking for someone who thrives in fast-paced environments, has a deep understanding of systems and operations, and knows how to bring clarity and order to complex, moving parts.

Key Responsibilities :

  • Own and optimise daily operations, translating vision into seamless execution and reducing founder burden.
  • Oversee resourcing, capacity planning, and forecasting for optimal team utilisation and successful project delivery.
  • Develop SOPs, streamline workflows (e.g., sales-to-delivery), and drive continuous improvement of internal systems like ClickUp.
  • Lead an "AI-first" operational mindset, implementing AI tools and automations to enhance efficiency and replace manual work.
  • Implement team scorecards, dashboards, and KPIs, establishing rhythms for performance reviews, coaching, and quality control (especially for offshore teams).
  • Directly manage project management and delivery teams, fostering strong culture, and refining hiring and onboarding processes.

This Role Is for You If :

  • You have proven experience leading operations in a fast-paced, high-growth startup or agency environment, translating strategy into scalable systems and outcomes.
  • You possess a strong command of operational systems (e.g., ClickUp, HubSpot) and business fundamentals, including P&L and forecasting.
  • You are a proactive systems thinker with a bias for action, comfortable managing remote teams and driving accountability for results.
  • You have excellent written communication and documentation skills, crucial for building robust SOPs and processes.

    • This role is not for you if...

  • You’re looking for a rigid structure or a playbook to follow — we’re still building it.
  • You shy away from accountability or avoid decision-making.
  • You’re not comfortable managing multiple streams of work across multiple people.
  • You’re not curious about how to apply AI or automation to business operations.

    • What success looks like

  • Key delivery processes — from onboarding to QA — run like clockwork.
  • Clear SOPs, resource plans, and performance dashboards are established across the business.
  • Bottlenecks are eliminated, and founder dependency is significantly reduced.
  • Automation and AI tools are effectively introduced to replace manual work.
  • A strong rhythm is built with offshore teams, leading to uplifted quality, clarity, and delivery speed.
  • Remote-First Setup : Work from anywhere with a team that values outcomes.
  • Lean, Ambitious Team : Work directly with founders and decision-makers.
  • Clear Growth Path : Step into leadership, drive results, and grow fast.
  • Incentive-Driven : Salary up to $140k + Super, performance bonuses, and long-term opportunity.

    • The Interview Process

  • Phone screen with Talent Partner
  • 2-way recorded Video Interview with Talent Partner
  • Interview with the Founders
  • Take home assessment and presentation back to the Founders

    • Interested?

    If you’re passionate about building efficient systems, leveraging advanced technology and AI to streamline operations, and playing a pivotal role in scaling a high-growth business, then we’d love to hear from you.

    At Fulcrum, we celebrate diversity and know that our differences help us thrive. We are committed to diversity, inclusion, and providing equal opportunities at all stages of the recruitment process. Imposter syndrome can get in the way of meeting amazing candidates, so if you feel passionate about this role, please don't hesitate to apply.

    Seniority level

    Seniority level

    Director

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    General Business and Strategy / Planning

    Industries

    Technology, Information and Media and Marketing Services

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