Customer Service Officer

We are a dynamic, fun-loving, and flexible team and encourage hybrid working. We blend time in the office (collaborating with your team) with time working from home to ensure your work / life balance is in check.

About You

To be successful in this role you will be an exceptional communicator, who has the ability to actively listen to others and respond with understanding and respect, keeping the customer at the centre of everything you do. You will bring your customer experience expertise to the table, and you won’t be afraid to share your own ideas and challenge our processes.

Our ideal candidate will have :

• High attention to detail and initiative to solve problems and triage complex matters
• Strong communication and stakeholder engagement skills
• A high degree of resilience allows you to handle peaks and troughs in workload
• A genuine desire to work as part of a team

In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. DPHI supports various employee affinity groups, practice flexible working, offer job share and workplace adjustments.

Valuation NSW is supported by the Office of the Valuer which :

• sets the standards and policies for the land valuation system for rating and taxation purposes and the determination of compensation in the compulsory acquisition process;
• monitors and assures the quality of the valuations undertaken by contractors and third parties;
• completes complex land valuations;
• maintains confidence in the integrity of the valuation process; and
• provides professional leadership and stewardship to the valuation industry.

Valuation NSW is supported by the Office of the Valuer General NSW which is administratively aligned with the Department of Planning, Housing and Infrastructure.

Applications close on Tuesday 27 February at 11 : 55pm

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

• make adjustments to the recruitment process
• offer information about workplace adjustments and support networks