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Volunteer Experience Manager

Delta Therapy DogsSydney, New South Wales, Australia

14 days ago

Job description

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General Manager - Purpose Realisation at Delta Therapy Dogs

Are you passionate about people and dogs?
Do you love creating meaningful experiences for volunteers who make a difference every day?
Come join our amazing team and help us enhance the volunteer journey at Delta Therapy Dogs.
Are you passionate about people and dogs?
Do you love creating meaningful experiences for volunteers who make a difference every day?
Come join our amazing team and help us enhance the volunteer journey at Delta Therapy Dogs.

ABOUT THE ROLE

The Volunteer Experience Manager is responsible for overseeing and continuously improving a best practice end-to-end volunteer experience at Delta – from recruitment and onboarding through to engagement, recognition and retention.

You will lead a small team and work closely with Delta’s General Manager – Purpose Realisation, to ensure volunteers feel valued, supported and aligned with Delta’s purpose. You'll champion volunteer voices, ensure compliance, and build systems that help our volunteers thrive.

As this is a newly created team, you will initially be required to roll up your sleeves and take a hands-on approach while we grow the capacity of this function. A fair portion of the role therefore will be dedicated to reviewing Volunteer Application forms, conducting volunteer interviews, following up reference checks and supporting volunteers to move through our recruitment processes.

Other responsibilities of the role, which will grow proportionally with the capacity within the team, include :

Overseeing the implementation of volunteer recruitment and on-boarding processes

Developing and contributing to volunteer acquisition assets and marcomms

Leading volunteer recognition and communications activities

Managing volunteer-related data and compliance systems

Supporting the volunteer experience team and other staff to deliver exceptional volunteer experiences

Location : Flexible within the greater Sydney area (work from home), with a requirement to travel to Sydney CBD at least once a month.

Equipment requirements : Laptop, phone and printer will be supplied, however a safe home office set-up is required. Unrestricted driver’s licence and own fully insured vehicle required (noting allowances are payable for work related travel).

Travel Requirements : While there will be limited travel as part of the role, in future years there may be necessity to travel around Sydney, or to other regions / states, a few times a year.

Hours : Permanent full-time 37.5hrs a week.

Remuneration : $95,000 + super + salary packaging available. Please note that the salary is fixed and not subject to negotiation.

ABOUT YOU

We are looking for a compassionate and results-driven person who understands how to support and empower volunteers. You’re a natural communicator, an inclusive leader, and someone who thrives in a purpose-driven team.

Key essential criteria (must be addressed in your application) :

Demonstrated experience managing volunteer or membership programs

A passion for our purpose, and a commitment to positive rewards-based methods of animal training.

Proven ability to thrive in a fully remote work environment

Proven to be a results-oriented self-starter who enjoys achieving targets

Strong people management, leadership and interpersonal skills

Excellent written and verbal communication skills

Commitment to safeguarding vulnerable people

Desirable criteria (relevant criteria should be addressed in your application) :

Experience in a not-for-profit, charity or volunteer-led organisation

Familiarity with therapy dog programs or animal-assisted services

Proficiency with communication and database platforms (e.g., Mailchimp, CRM, Canva)

Awareness of compliance requirements when working with a volunteer workforce

Qualifications in volunteer management, community development, or similar fields

ABOUT DELTA THERAPY DOGS

Delta Therapy Dogs is a national for-purpose organisation whose purpose is to help animals and people bring joy to each other. Our Therapy Dog Teams visit hospitals, aged care facilities, mental health services, and other community settings to support people facing physical, emotional or mental health challenges.

At the core of our work is the human-animal bond. We promote and teach humane, evidence-based methods of dog training and believe that dogs and humans benefit most when their welfare and wellbeing are equally considered.

Delta’s work is driven by the values of integrity, supportiveness, accountability, and purpose. Our organisational DNA is shaped by reflective practice, customer centricity, best practice, operational excellence, and positive reinforcement.

We are an Equal Opportunity Employer and strongly encourage applications from people of all backgrounds, including First Nations peoples, people with disability, culturally and linguistically diverse candidates, and LGBTQIA+ communities.

Our organisation is committed to protecting vulnerable people – including but not limited to children, young people and vulnerable adults – from harm. We require all employees to undergo screening processes, including a National Police Check and Working with Children Check (or state equivalent), prior to appointment.

To learn more visit : www.deltatherapydogs.org.au

To apply visit : https : / / www.ethicaljobs.com.au / members / deltasociety / volunteer-experience-manager-paid-position-remote-work-from-home

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Non-profit Organizations

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Volunteer • Sydney, New South Wales, Australia