Customer Service Consultant

NHP’s Customer Service team are at the forefront of our business and provide first class support to our customers, both internally and externally. This role is integral in helping us build relationships with customers. Please note – this is not a call centre role.

In this fast paced role, you will :

• Providing exceptional customer service to NHP customer base of commercial clients
• Handle technical phone / email enquiries
• Work with Omni Channel platform processing inbound inquiries – orders, returns, queries, services & general items
• Liase with internal stakeholders to achieve desired outcomes
• Maintain records & documents relating to customer activity
• Contribute to continuous improvement
• Ensure the prompt resolution of customer enquiries and meeting of team KPIs

For you to be successful in this role, you will need :

NHP is a supportive and cohesive team, so finding the right fit for our company is paramount. For this particular position, we are looking for someone who has :

You will be guided by a strong leadership team & provided with all the tools you need to deliver impeccable support to our customers.

What’s on offer :

NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities. We're proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid in Australia.