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Operations Support

Operations Support

DragonflyBrisbane, Australia
11 days ago
Job description

Come transform the future with us!

What is a typical workday?

Dragonfly is hiring for an Operations Support position for its delivery hub in Salisbury. Monday to Friday, 5 : 30AM - 1 : 30PM

Are you ready to transform the future of shipping?

  • You have customer service experience in the transportation industry.
  • You love to have a meaningful impact.
  • You are looking for growth opportunities.

You are exactly what we are looking for!

An exciting new opportunity for someone who would like to be a part of something truly game-changing!

Why join Dragonfly?

  • Attractive compensation plan
  • Dynamic, team-oriented environment
  • Various growth opportunities

    • What does it take to be successful?

  • Experience in a warehouse position and in the field of transportation would be assets;
  • 2 years of experience in a customer service position;
  • Strong customer services skills;
  • Being dynamic and customer focused;
  • Excellent oral and written communication skills;
  • Strong skills with the Microsoft Office suite and other software.

    • Now, you're probably asking yourself, what will I be doing in this position?

  • Prepare daily reports;
  • Process pending packages and returns;
  • Respond to customer inquiries sent by the call center;
  • Collaborate with the call center, delivery partners, and operation supervisors;
  • Data entry as needed;
  • Escalate special cases to supervisors;
  • Maintain a clean and safe work environment following the health and safety regulations.
  • Sending packages should be simple._
  • Dragonfly stands for a different way of doing e-commerce delivery in Australia._
  • Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience._
  • At Dragonfly, it's the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia._
  • Welcome to Dragonfly._
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    Operation • Brisbane, Australia