Venue Manager

The Role

In the City of Sydney contract within Belgravia Leisure, we have a vacancy for a Venue Manager. As the key member of the Leadership Team, you will be responsible for the financial and operational performance of the Centre. Working closely with the Area Operations Manager, the role’s focus is on delivering results within a positive environment that encourages colleagues across all functions aquatics, fitness and customer experience to excel and reach full potential.

Accountabilities

• Leading a venue that is friendly, welcoming and supportive
• Ensuring the Centre operates in full compliance with laws, regulations and professional standards
• Ensuring the site is achieving its commercial, operational and client relationship objectives to fulfil the contractual terms of our partnership with the City
• Ensuring Centre facilities and equipment are well presented and maintained
• Driving a culture of exceptional customer experiences, diversity, and high-performing teams
• Conducting regular Centre management meetings, and effectively communicating purpose, vision and values of the contract within each colleague
• Managing, leading and coaching direct reports, including meeting with them monthly to ensure they understand the expectations of their role, and can realise their potential
• Reviewing the Centre’s monthly Profit & Loss Report and applying corrective actions
• Embedding a customer-centric culture throughout the Centre, and ensuring all services and programs are underpinned by best practice customer service delivery

Skills and Experience :

Essential qualifications :