Company Description
Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of theFrench Zestand Sofitel luxury.
We have just recently undergone a complete transformation ,enhancing all the hotel facilities including many new exciting venues to continue delivering an outstanding luxury service to our guests. We're on a mission to provide an all-encompassing experience where entertainment, leisure, dinning, conferencing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.
We're setting new standards in the Australian hospitality scene with an increased workforce as we now look for our new Learning & Development Specialist to be part of the “Rebirth of a Sydney Icon” with us!
Job Description
As the Learning and Development Specialist, in collaboration with the Director of Talent and Culture, you will be responsible for the end-to-end delivery of the learning program for the Sofitel Wentworth. The key areas you will be focused on are as follows :
1. Administration (50%)
- Update the training calendar and circulate monthly
- Track and monitor the registration spreadsheet
- Coordinate the training days, ensure the rooms, invitations, BEO’s are ordered in advance, set up the training rooms, ensure attendance sheet is available
- Develop slides for training sessions
- Coordinate speakers and presenters for training sessions
- Ensure training is captured on employee profiles in Zambian
- Provide reports on training attended as and when required
- Monitor mandatory training needs analysis and ensure ambassadors are compliant with requirements
- Ensure Learning Trackers are accurate and up to date
2. Luxury Programs (10%)
Deliver Luxury training programsFamiliarise yourself with the La Maison programs and ensure training is rolled out in accordance to Accor Learning Timelines3. Learning and Development Community (5%)
Meet with the Learning and Development community as and when requiredUpdate the Director and the Talent and Culture Manager on Learning and Development changes and updates.Educate and roll out new initiatives and programs as and when released from Head Office.4. Quality Assurance (20 %)
Identify trainers within departments to upskill and drive performance against Quality Assurance metricsDevelop a train the trainer community to monitor and review service quality, develop training needs analysis in line with feedback, monitor progress5. Systems Management and Reporting (10%)
Work with the head office to roll out Learning Management SystemProvide monthly reporting on training attended, training needs analysis, quality assurance focus areasEnsure learning tracker is up to date for transparency of progressContinually update employee profiles with learning progress6. Performance Review Process Coordination (5%)
Roll out and upskill leaders on Leadership Capability FrameworkCoordinate the Performance Review process in collaboration with the Talent and Culture ManagerProvide systems training on review processNurture and develop our HiPo’s and Senior Leadership Team to ensure they are equipped as successors.7. Culture and Engagement
Contribute to driving a positive culture representing the department and the Hotel.Assist in planning, coordinating and driving engagement activities throughout the Hotel and wider company.In line with Accor Hotels and Hotel initiatives, provide support to implement activities around inclusion and diversity, CSR, wellbeing, national and international recognised days.Coordinate in collaboration with the Talent and Culture Coordinator, the Town Hall monthly events and monthly newsletterQualifications
To be successful in this role, you will demonstrate;
Talent for building capability across diverse levels, backgrounds, age groups and abilitiesBackground in service industries, ideally in hospitality ideal but not essentialCertificate IV in Training & Assessment qualifiedAdvanced communication skillsStrong stakeholder managementVersatility to facilitate, develop content and ensure all admin and compliance is kept up to datePlease note that full working rights in Australia are required for this role.
Additional Information
Benefits, Rewards, Motivations
Contribute to our Senior Leadership Team on Hotel projects, strategy and innovation.Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.Progressive leave policies including birthday leave, exam leave and 10 weeks parental leave.Complimentary dry cleaning , discounted city parking , $5 full lunch offering and more perks onsite.Most importantly - work with andlearn from industry experts with opportunities for your own development. You will not only be joining a Hotel, but an international network of L&D professionals in an award-winning company!If you share our passion for hospitality, service excellence and innovation, we would love to hear from you!
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