Service Desk Analyst

Working for one of Australia's most respected organisations, I am currently recruiting for an Service Desk Officer to join a small but experienced ICT team. This role will be a permanent position based on the South Side of Brisbane, close to public transport and with great career development opportunities.

Reporting to the IT Manager, you will provide Level 1 and 2 support across a broad range of products and services. To be successful in this role you will be proactive, self-motivated, results-driven and customer focused. Your 'can do' attitude and willingness to adapt to the forever changing IT industry will put you in good stead for future career growth opportunities.

• About the Role
• Experience with Microsoft 365 administration is also desirable;
• Triage and first level support;
• Training and being trained on the in-house ERP / CRM solution;
• Providing 1st point of contact business support on the ERP / CRM solution;
• Providing 1st point of contact business support for business software;
• Providing overflow technical support when required;
• Developing understanding of core business process; and
• Helping others in the business with core business process.
• About You
• Proven successful experience in a first or second level IT support role providing service to a diverse range of technology users;
• A passion for Customer Service Excellence;
• Experience in supporting Enterprise Resource Planning (ERP) Systems;
• Experience supporting business critical and customer facing Apps;
• Exceptional phone and face to face customer service skills;
• Advanced MS Office skills with a particular focus on Excel and Outlook;
• Experience in working autonomously for long periods with a personal drive to meet deadlines;
• Great communication skills - verbal and written;
• Great telephone manner;
• Strong problem-solving abilities and the capacity to think laterally are very important;
• The ability to research independently and learn rapidly;
• Strong organisational and time management skills; and
• Work independently to diagnose issues and find solutions in a timely manner.
• Please submit your resume in Word format only.
• Greg
• Scharf

SENIOR ASSOCIATE, INFORMATION TECHNOLOGY