Principal Public Trust Officer, Public Trust Office

About the role

In the heart of Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a dedication to empowering Queenslanders through trusted financial services. As the Principal Public Trust Officer within our Customer Support team (CST), you'll lead a team of dedicated professionals, ensuring seamless delivery of essential financial management support and play a vital role in providing comprehensive assistance to QPT clients navigating crucial life events.

The CST team serves as the primary point of contact for financial management customers, their support networks, and service providers. You'll oversee various administration and support functions associated with financial administration, ensuring efficient and high-quality service delivery. Your responsibilities will extend to mentoring and supervising team members, providing expert advice to customers and staff, and driving the achievement of goals and objectives.

Please note we currently have 3x full-time temporary vacancies up to 6 months with possible extension available state-wide. Please download the role description for more information.

About you

As a Principal Public Trust Officer, you'll be valued for your time management skills, leadership and decision-making capabilities. You are a collaborative individual who thrives in a fast-paced, customer-focused environment, where integrity and respect are paramount.

To excel in this role, the following attributes will be your keys to success :

• Leadership experience with proven ability to mentor and coach a team
• Proactively committed to delivering high-quality customer service
• Possess a positive, empathetic attitude with a solution-focused approach
• Proficient in conflict resolution, negotiation, and influencing skills for effective de-escalation
• Ability to maintain focus and optimism under pressure, ensuring steady performance
• Meticulous attention to detail, thriving in the bustling environment of daily tasks
• Competence in interpreting and applying legislation, policy, and procedures within delegated limits

What we offer