Customer Service Officer - Mentoring Services

About MEGT At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since 1982!

Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.

The MEGT Difference

We're proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT :

Flexible working arrangements 14 weeks paid parental leaveKnow someone great? Refer them and earn a $500 MEGT My Benefits voucherGenerous leave entitlements, including 3 paid Christmas close-down daysExclusive discounts on private health insurance (HCF, Bupa, Medibank)Corporate travel rates for personal useOption to buy or cash out annual leaveSalary packaging available (non-PBI)Ongoing development with study supportEmployee Assistance Program (includes Nurse on Call)Retail and entertainment discountsPro-rata long service leave after 7 yearsThe Opportunity Join our united Apprentice Connect Provider division, Australia's largest single provider, and be part of our thriving mentoring services team.

Based in Karratha, this dynamic Customer Service Officer – Mentoring Services role involves inbound and outbound calls to provide support and mentoring to our apprentices, trainees and clients, as well as various administration and compliance tasks.

The purpose of this highly rewarding role is to assist the apprentices, trainees and employers to complete their Australian Apprenticeships by guiding them through challenges and obstacles, offering encouragement, and helping them reach their career goals- with a strong focus on young people diverse backgrounds.

About you You will bring your passion for customer service along with :

Ability to build relationships with internal teams and various external stakeholders including apprentices, employers, and parents / guardiansStrong listening skills, and excellent oral and written communication skillsStrong problem solving skills and ability to interpret and assess informationPrevious experience in social work, mental health support, receptionist or customer service highly regardedMEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State / Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

The MEGT Commitment At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.

Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT. Learn more about our commitment here.

How to Apply Ready to find your ME with MEGT? Click 'Apply' to submit your application.

If you need support with your application, would prefer to apply in another format, require assistance in applying or have questions about the role, please contact our Talent Acquisition Team at or call .

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