Customer Service Manager

About ASSETLINK

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3000 people serving over 1200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution. Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

The Role :

As a Customer Service Manager , you will take ownership of a diverse portfolio of clients across South Australia and the Northern Territory , ensuring service excellence, contract compliance, and long-term client satisfaction. This is a dynamic and hands-on role that requires a strong operational focus, exceptional relationship management skills, and the ability to lead and develop large, dispersed teams.

With the business experiencing ongoing growth, this role offers a unique opportunity to make a measurable impact—enhancing service delivery, strengthening client partnerships, and identifying new business opportunities. You’ll be instrumental in driving operational efficiency, team performance, and customer loyalty across the region.

What you will be doing :

• Meet our contractual obligations and delight our clients by exceeding their expectations
• Ensure that our high levels of cleaning standards exceed contract requirements – maintain compliance standards and quality systems
• Develop a retention strategy for each contract
• Provide strong leadership, coaching, mentoring and inspiration to your teams
• Regular weekly reporting of key contract key metrics

Manage existing client portfolio :

Grow the Business :

You will have :

If you are passionate about improving service delivery, protecting our employee’s and customer’s wellbeing, joining an innovative and growing company and have a strong health and safety focus, please let us send us your CV and cover letter - click 'Apply' - we would love to hear from you.

We are only able to consider candidates with full, permanent Australian work rights.

Assetlink’s Diversity Commitment :

Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA, people with disabilities, women, and other diversity groups.

Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.