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Customer Service Team Leader
Page PersonnelSydney, Australia9 days ago
Job descriptionDeveloping and implementing customer service policies and procedures Monitoring and analysing customer service metrics to identify areas for improvement Coaching and mentoring team members to improve performance Handling escalated customer complaints and resolving them in a timely and professional manner Collaborating with other departments to ensure seamless customer experiences The Successful Applicant 2 years in a Customer Service Team Leader Position Passion for Leadership Strong communication skills Great Attention to detail Can do Attitude What's on Offer Fantastic Company Culture Down to Earth team Learning and Development Opportunities Competitive Salary Supportive leadership and team Kitchen and Wind Down area
Permanent Fulltime Opportunity
- Competitive Salary Package
- About Our Client
Our client is a leading supplier of high-quality bakery ingredients and solutions in Australia, with over 100 years of experience. They offer innovative and reliable baking solutions, technical support, and training with a commitment to sustainability in the hopes of reducing environmental impact.
As a Customer Service Team Leader, you will be responsible for overseeing the day-to-day operations of the customer service department. You will lead and motivate a team of customer service representatives, ensuring that they deliver exceptional service to clients.
Your duties will include :
To be successful for this role :
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Customer Service Team Leader • Sydney, Australia
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