Senior Deployment Technician - Talent Pool, Queensland Health

The role

This role support's the Deployment Coordinator in delivering on replacement activities to meet Queensland Health's approved asset lifecycle processes within a geographical area.

This role will be required to engage with customers and handle escalation of technical issues related to the run up and delivery of devices.

The workstation replacement (WSR) program performs the replacement of computing devices to improve performance and reduce interruption to clinical and non-clinical staff working within Queensland Health.

Are you right for this role?

To be successful in the role, you will have :

• Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains – See Appendix 1.
• Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
• Demonstrated ability to identify and resolve ICT related problems within defined Service Level Agreements.
• Interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff to enhance the provision of quality client service in a team environment.
• Developed oral and written communication skills that enable the creation and / or maintenance of system documentation, work instructions and technical reports for management.
• Ability to quickly learn ServiceNow and ITIL Service Management processes (primarily request / CMDB / asset management)
• Proven experience or ability to deliver on small to medium scale projects, focused on scheduling and customer engagement. Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.

About - eHealth Queensland :

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

You will enjoy a variety of benefits eHealth Queensland has to offer, including :

Talent Pool information / Your Application :

Please provide the following information to the panel to assess your suitability :

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