Interior Designer

Primary Purpose :

• Provide guidance and direction to Burbank Clients through the selection process of colour schemes, materials, appliances and fittings for their new home in a timely and professional manner.

Operations :

• Plan and Prepare for scheduled colour appointments.
• Review all documentation required to conduct the colour consultation are available and in place.
• Complete all documentation required to facilitate the clients colour and materials selections sign off on the day of the appointment.
• Provide and or calculate prices for selected upgrades of colours, materials and appliances as requested.
• Manage personal and consulting workstation in an orderly and professional manner.
• Provide feedback on current workloads and issues.
• Monitor own performance through regular one to one meetings with direct supervisor on established KRA’s & KPI’s

Colour Consulting :

• Induct Clients in the Burbank Colour consulting process.
• Conduct colour consultation in accordance with Burbank’s recommended processes of order and sequence.
• Be personally well groomed and professionally presented during the Colour appointment.
• Provide Clients with clear direction and advice on all products and upgrades.
• Develop rapport with clients to ensure the process is moving to completion on time without distress.
• Maintain at all times a professional and courteous manner during colour appointment
• Deliver customer service in line with Burbank

standards.

Systems and Processes

• Contributing ideas provide feedback and recommendations for changes to improve the efficiency and accuracy of the colour appointment process

Typical qualifications and / or Experience

• Qualification in Interior Design or related discipline, or relevant prior work experience
• Strong customer service and time management skills
• Ability to work effectively as part of a team
• Ability to meet deadlines and work under pressure
• Proactive and creative approach to problem solving
• Intermediate Microsoft Word, Excel and Outlook computer skills