Help Desk & IT Support - One World Rental Ocenia

About Us :

One World Technology Rental is a leading provider of IT and technology equipment for Business and Corporate Events. One World Rental's extensive range includes Computers, Tablets, AV, Wi-Fi, and Staffing solutions. With 9 international offices, we are a thriving company with big ambitions, serving major international organizations such as Disney, EY, Tom Ford, BBC, CitiBank, and GSK.

About the Role :

Plan, manage and continuously improve all branch-level information-technology services so that One World Rental’s Sydney logistics hub and on-site event networks operate securely, reliably and in line with corporate SLA, ISO 27001 and ITIL standards.

Duties & Responsibilities :

• Lead the Sydney ICT team—set KPIs, coach technicians, manage the on-call roster and represent the branch at weekly APAC IT forums.
• Architect, deploy and maintain LAN / WAN, Wi-Fi, VPN, firewall and 4G / 5G fail-over links; ensure ≥ 99.8 % infrastructure uptime.
• Administer cloud and on-prem systems including Windows / Linux servers, Azure AD, Intune, Microsoft 365, backups and disaster-recovery tests.
• Own the service desk (Tier 1-3) using Freshservice; monitor SLA metrics, perform root-cause analysis and publish post-incident reports.
• Design and deliver temporary event networks (switch stacks, Wi-Fi mesh, AV integration); provide on-site support to guarantee 99.5 % device uptime.
• Develop automation scripts for user provisioning, asset audits and health-check reporting; pilot emerging technologies and draft business cases.
• Manage ICT governance—maintain configuration / change registers, apply critical patches within 14 days and run quarterly licence-compliance audits.
• Control ICT budgets and assets—oversee SIM-card pool, IoT data plans and hardware / software procurement, keeping spend within ±3 % of forecast.
• Liaise with vendors and stakeholders—escalate complex faults, negotiate support credits, and brief clients on technical requirements before events.
• Ensure WHS, ISO 27001 and company-policy compliance across all ICT operations, documenting SOPs and delivering cyber-awareness training to staff.

Qualifications & Requirements :

Location :

One World Rental, 9 Williamson Road, Ingleburn NSW 2565, Australia. (Frequent short-term travel to client venues across New South Wales.)

Salary :

AU$75000 to AU$80000 per annum along with super

How to Apply :

If you have the required skills and experience, please apply now!