Student Experience Officer

About the Role

We have an exciting, opportunity for a positive and energetic  Student Experience Officer to join our team at our Brisbane campus.

The Student Experience Officer is responsible for delivering an exceptional student experience, guiding them through their student life cycle, providing pastoral care and ensuring their overall welfare. Working with other members across the campus and the business, our aim is to deliver the ultimate Student Experience.

Other Key Responsibilities will include :

• Be the first point of contact  for KBS students (on campus and online), providing a welcoming and supportive student experience.
• Deliver high-quality customer service , offering accurate advice and guidance on KBS programs, services, and study progression.
• Coordinate and deliver major student events , including Orientation and Graduation.
• Lead the Student Ambassador Program , empowering students to represent KBS in internal and external initiatives.
• Provide support on academic performance, attendance, and student welfare , including guidance on deferrals, withdrawals, and course changes.
• Assist students with adjusting to Australian culture  and life as an international student in a new academic environment.
• Manage and update the student portal  with accurate information on pastoral care and support services.
• Maintain timely, professional communication with students , responding to enquiries via email, phone, and in person.
• Collaborate with academic staff  on student performance issues and escalate matters to the Campus Manager as needed.
• Foster a positive, student-centric team culture , ensuring compliance with policies and contributing to a safe, inclusive workplace.

About You

The successful candidate will be a positive and engaging with an appetite for delivering a high quality and holistic standard of service.

In addition, the successful candidate will have :

• Positive and supportive communication style, with experience across a variety of key stakeholders
• Up-to-date working knowledge of key legislation, policies and procedures relevant to international students, including the ESOS Framework and National Code
• Ability to plan, control, coordinate and manage activities with minimal supervision
• Excellent verbal and written communication
• Working knowledge of Microsoft Office products and the ability to quickly learn new systems
• A self-starter with a professional image who has accuracy and attention to details
• Ability to work rostered shifts within our hours of operation : 8 : 00 am – 8 : 30 pm, Monday to Friday.

Kaplan Business School

At Kaplan Business School, we are one of only nine self-accrediting institutes of higher education. We are recognised in Australia and globally as exemplars of international education, quality teaching, student support, employability and academic integrity. As such,  Kaplan Business School is a winner of the Business School of the Year award at the prestigious global awards The PIEoneer Awards 2023 .

We deliver undergraduate and postgraduate courses in business, accounting, IT, marketing, management, tourism, entrepreneurship, health services, digital management, analytics, project management and leadership. Our flagship MBA program is Australia’s second largest in terms of student enrolments and among the most highly regarded.

We have a friendly and flexible leadership team who cultivate a culture of innovative methods of teaching and learning across five Australian campuses as well as online.

Don't delay in submitting your application. Applications close on the 9th July 2025.

Pre-screening questions and background checks may be required :  Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate’s suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following : verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at Kaplan.edu.au for information about how Kaplan may handle your personal information in connection with this application process.

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