Customer Remediation Analyst

The role

The Customer Remediation Analyst supports the delivery of Customer Remediation activities across A&G, ensuring alignment with regulatory obligations and internal policies. This role is responsible for assisting with the documentation, coordination and execution of remediation tasks, contributing to analysis, and supporting accurate and timely outcomes for customers.

As a Remediation Analyst, you will work closely with the Customer Remediation Program Manager and Senior Customer Remediation Analyst to help ensure customer remediation activities are carried out effectively, consistently, and with a strong focus on quality and customer outcomes.

This role is based at our North Lakes office, but for the right person, we’re open to Toowong or Kawana as alternative locations.

Position Accountabilities

• Support remediation activities in line with regulatory obligations and internal frameworks.
• Assist with the development and documentation of remediation plans.
• Follow established processes and contribute to the ongoing improvement of remediation practices.
• Undertake data analysis and assist in reviewing remediation plans and outcomes.
• Prepare and maintain accurate analysis and reporting artefacts.
• Execute assigned remediation tasks within agreed timelines and quality standards.
• Manage task priorities in coordination with the broader team.
• Communicate effectively with stakeholders to support remediation objectives.
• Perform other reasonable and relevant activities as requested from time to time to meet operational requirements.
• Collaborate with other team members to effectively analyse and present data.
• Collaborate with colleagues across the company to improve business performance across the team.

What experience you’ll bring

The benefits of working at A&G

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.