Consumer Liaison Officer

Location : Melbourne

Job type : Full time

Organisation : The Royal Victorian Eye and Ear Hospital

• Salary
• Salary not specified

Occupation : Risk Management

Reference : 16329

The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. As Australia's only specialist eye, ear, nose and throat hospital, the Eye and Ear has been providing care for the senses for 150 years. The Eye and Ear has almost 60 different outpatient clinics for the diagnosis, monitoring and treatment of vision and hearing loss and provides a 24-hour emergency eye and ear, nose and throat service. Every year the Eye and Ear cares for over 220,000 patients, with over 160,000 outpatients, nearly 44,000 emergency patients and over 17,000 inpatients. The hospital is currently undergoing a major redevelopment to create a modern internal structure and to improve access for patients, visitors and staff.

A world leader providing exceptional care

We aspire to be the world's leading eye and ear health service through :

The Quality and Safety Unit at the Eye and Ear is seeking a highly motivated and compassionate individual to join our team as a Consumer Liaison Officer. In this role, you will be the primary point of contact for patients, families, and caregivers, ensuring that their concerns and needs are addressed in a timely and effective manner.

We are looking for someone with strong interpersonal and communication skills, with the ability to effectively communicate with patients, families, and hospital staff, as well as the ability to maintain a high level of confidentiality and professionalism in a fast-paced environment.

Centrally located, close to public transport and a short walk to the CBD, we offer considerable employee benefits, including salary packaging, subsidised car parking as well as educational support.

The Eye and Ear is an equal opportunity employer and is committed to providing a work environment free from harassment or discrimination and to promoting cultural diversity and awareness in the workplace.

The Eye and Ear is a smoke free environment.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

At The Royal Victorian Eye and Ear Hospital, we are committed to supporting people with disability to gain employment and develop their careers; we encourage you to apply. If you would like further information about this role, please contact the hiring manager or the people and culture department to discuss.