Account Manager

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At eStore Logistics, we are proud to be an equal opportunity employer committed to building a diverse and inclusive workforce where all team members are supported to reach their full potential and individual differences are celebrated.

We're excited to offer this opportunity due to an internal promotion — a great sign of the growth and development we foster within our team.

The Role

Our Customer Success team is a high-performing, collaborative, and diverse group driven by data, curiosity, and a shared passion for helping our clients succeed. Customer experience is at the heart of everything we do — we're motivated by creating smart, sustainable solutions that fuel business growth.

The ideal candidate will bring the right mix of experience and mindset : confident in their account management skills, proactive in solving problems, and able to build strong relationships across all levels. They'll be adaptable, results-driven, and excited by the opportunity to contribute to a fast-moving logistics business. Prior experience as an account manager or in a customer-facing logistics role is highly regarded.

Key Responsibilities

Lead a portfolio of 25+ clients, building strong, long-term partnershipsAct as a strategic advisor to your clients, helping them scale their online operations and achieve their goalsProactively identify opportunities for account growth and process improvementCollaborate cross-functionally with internal teams to deliver results and resolve issuesOwn and manage escalations and challenges with a solutions-first mindsetConduct regular business reviews and performance reportingTrack and analyse client performance against agreed KPIs and contractual scopeShare insights, innovations, and best practices with clients to drive improvementProvide ad hoc support to the Director of Customer Success as required

What You'll Bring

Minimum 3 years' experience in account management or customer successProven ability to gather client requirements and scope new solutionsStrong project delivery capability within a fast-paced environmentExperience collaborating across departments and working with diverse stakeholdersExcellent verbal and written communication skillsStrong planning, organisational, and analytical skills

Additional Requirements

This role is based on-site at one of our fulfilment centres. Reliable transport is required due to limited public transport options nearby.

Who Are We?

eStore Logistics is Australia's leading eCommerce and omnichannel third-party logistics (3PL) provider. We're a tech-enabled logistics leader trusted by many of Australia's top online and omnichannel retailers — including the country's largest pure play online retailer and top furniture e-tailer.

With 7 fulfilment centres nationwide and continuous investment in automation, including our pioneering use of autonomous mobile robots in Victoria, we are reshaping what's possible in logistics.

Our culture is energetic and performance-driven. We set the bar high, move fast, and empower our people to take action and deliver results. Change doesn't scare us — it excites us. This role won't suit everyone, but if you're ambitious, curious, and ready to make an impact, you'll thrive here.

Why Join Us?

At eStore, you'll be part of a fast-growing business where your work makes a difference. You'll have ownership, the chance to grow with us, and exposure to one of Australia's most dynamic industries.

How To Apply

Ready to join the team? Click the link and follow the prompts.

We look forward to meeting you! Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at eStore Logistics by 2x

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